Terms and conditions of sale

Last updated: 10 July 2026

CLAUSE 1 — GENERAL PROVISIONS

These terms and conditions of sale (the “Terms”) govern transactions carried out on the Operator's website. The Terms are permanently available on the website and can be made available to customers on request in various ways.

Accepting the Terms is required for every order placed. The Customer confirms acceptance by ticking a box provided for that purpose or clicking a dedicated button, thereby confirming that they have read and accepted the Terms before completing the purchase.

The Customer's confirmation of the order constitutes acceptance of the Terms in force on the day of the order. The Operator undertakes to keep those Terms and to make them available for future reference.

CLAUSE 2 — DESCRIPTION OF THE PRODUCTS

The website offers the online sale of the following products: food supplements, referred to below as the “Product(s)”. These products are available to any user — an individual or an organisation, referred to below as the “Customer”.

Each Product is presented with a detailed description, either supplied directly by the supplier or available through an external link to the manufacturer's website. That description sets out the product's main characteristics. Please note that the product images on the website are not contractual. Instructions for use, where needed, are available on the website or with the delivery. All Products sold comply with the applicable law in force.

The Customer takes full responsibility for the conditions and consequences of their access to the website, including any costs charged by third parties — for example internet providers — which the Customer must pay. It is also the Customer's responsibility to provide the means to access the website and to ensure that they are secure and suitable for the intended use. The Customer must make sure that their IT system does not pose a security risk and is suitable for browsing the website.

CLAUSE 3 — ORDERS PLACED ON THE WEBSITE

The Operator undertakes to keep its products available, but they are offered while stocks last. If a product ordered by the Customer becomes unavailable after the order despite the Operator's efforts, the Customer will be informed by email as soon as possible.

The Customer can then choose between two options:

receives a product of equivalent quality and price to the one originally ordered, or
receives a refund of the amount paid for the product ordered, no later than thirty (30) days after payment.

Beyond refunding an unavailable product — if the Customer chooses that option — the Operator is not required to pay any cancellation compensation.

Unless these Terms provide otherwise, and without prejudice to the right to cancel under applicable law, orders placed by the Customer are final and binding.

CLAUSE 4 — PAYMENT TERMS

The Customer acknowledges that any order placed on the website is a financial commitment and that the price of the Product requested must be paid.

The Operator reserves the right to check the authenticity of the payment by any appropriate means before the order is dispatched.

For transactions, the Operator accepts the various payment methods listed on the website.

CLAUSE 5 — PAYMENT OF THE PRICE

The price of the Products is shown at the time of ordering in pounds sterling and includes all taxes, but excludes delivery and carriage costs (unless stated otherwise).

Where there is a promotion, the Operator guarantees that the promotional price applies to every order placed during the advertised promotional period.

Payment is made in pounds sterling (£) only. The total amount falls due when the order is confirmed. The prices shown include any discounts and reductions offered by the Operator. Any additional delivery or carriage costs are added to the price of the Products and shown clearly before the Customer completes their order.

The total amount payable by the Customer, and a breakdown of it, are set out clearly on the order confirmation page.

CLAUSE 6 — FORMATION OF THE CONTRACT

The contract between the Operator and the Customer is formed when the Customer sends their order confirmation. This confirmation takes place through what is known as the “double click” process: the Customer selects the products, checks them in the basket, accepts the terms and conditions of sale, and then completes payment.

The “double click” process counts as an electronic signature with the same legal force as a handwritten signature, and finally completes the Customer's order.

The Operator undertakes to keep records of orders and invoices securely; these serve as reliable evidence of the contract. Unless proved otherwise, those records constitute valid evidence of the transactions between the Operator and its Customers.

The Customer has the right to cancel their order in writing for reasons such as the product not being as described, a significant delivery delay or an unjustified price increase, and may in that case ask for their money back with interest. The Operator may for its part cancel the order if the Customer refuses to accept the parcel, or if payment is not completed.

CLAUSE 7 — RETENTION OF TITLE

The Operator remains the sole owner of the Products ordered on the website until the full price, including any delivery costs, has been paid.

CLAUSE 8 — DISPATCH AND DELIVERY

The online sales offers presented on the website are aimed at consumers living in the United Kingdom, and apply to delivery within the same geographical area.

Delivery means the transfer of physical possession or control of the Product to the Customer.

Delivery costs are the amounts shown when the order is completed, which the Customer accepts by approving the order.

The Operator undertakes to deliver the Products within the delivery time shown on the website for each Product, and in any event no later than thirty (30) days from receipt of the order.

Delivery times are given on the website at the time of ordering, in working days. These times include preparing and dispatching the order, plus the time quoted by the courier.

The Operator undertakes to dispatch the Products within the times shown on the individual product pages and in the basket, provided that payment for the order has not previously been declined.

If one or more Products cannot be delivered within the time originally indicated, the Operator will email the Customer with the new delivery date.

The Products are sent to the address given by the Customer when ordering. It is the Customer's responsibility to check that this address is correct. The Operator is not liable if the address given by the Customer is wrong and this prevents or delays delivery.

You may be asked to sign for the parcel on delivery.

On delivery, it is the Customer's responsibility to check that the Products delivered match the order and that the parcel is intact and sealed. If that is not the case, the Customer must note it on the delivery note. A claim about the quantity or condition of the Product can only be accepted if it has been noted on the delivery note.

CLAUSE 9 — RIGHT TO CANCEL

If the Product delivered does not fully satisfy the Customer, they can return it to the Operator without giving a reason. The Customer has fourteen (14) days from the day the order was received.

We are unable to accept back Products that are damaged, already opened (consumed), soiled or incomplete.

To exercise the right to cancel — in line with applicable consumer law, in particular the rules on contracts between consumers and traders — we ask the Customer to fill in the model cancellation form below:

To: [the company's name, postal address and, where available, telephone number and email address]

I hereby give notice that I am exercising my right to cancel the contract for the sale of the following product(s) or the supply of the following service:

Date the contract was made / date received:

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is sent on paper):

Dated

This notice can be sent to the Operator by any means (an ordinary letter, email or online form).

The Operator will confirm by email that it has received the Customer's cancellation notice.

The Customer can exercise their right to cancel by giving the Operator the following information:

name, postal address, phone number and email address;
a clear statement that you are cancelling (for example a letter sent by post, fax or email, where those details are available and appear on the model cancellation form). The Customer may use the model form, but does not have to.

The cost of return is paid by the Customer.

The exceptions set out in the Consumer Contracts Regulations apply and limit the right to cancel, in particular where the order is a contract for:

the supply of a service fully performed before the cancellation period ends, where performance began with the consumer's prior express consent and express acknowledgment that the right to cancel would be lost;
the supply of a product or service whose price depends on fluctuations in the financial market that the trader cannot control and which may occur within the cancellation period;
the supply of a product made to the consumer's own specifications at their express request, or clearly personalised for them;
the supply of goods liable to deteriorate or expire rapidly;
a sealed product which, for health protection or hygiene reasons, cannot be returned once unsealed after delivery;
the supply of a product which by its nature becomes inseparably mixed with other products after delivery;
the supply of alcoholic drinks where the price was agreed when the contract was made but delivery takes place more than thirty (30) days later, and whose actual value depends on market fluctuations the trader cannot control;
urgent repair or maintenance work carried out at the consumer's express request, limited to the parts actually used and the work needed;
the sale of sealed audio or video recordings, or sealed software, where the consumer has broken the seal after delivery;
the supply of a newspaper, periodical or magazine, other than a subscription contract;
a contract concluded at a public auction;
a contract for the supply of accommodation — other than for residential purposes —, transport, car hire, catering or leisure services, where a specific date or period of performance has been agreed;
the supply of digital content not on a tangible medium, where the consumer gave express prior consent and acknowledged the loss of the right to cancel.

The returned Product must be sent back together with any accessories.

We suggest enclosing with the returned Product a letter giving the Customer's full and accurate details (name, address) and the order number.

The Operator will refund the price of the Product to the Customer within fourteen (14) days of receiving the Product and everything needed to process the refund. The refund is made using the same payment method the Customer used at the time of purchase.

By accepting these Terms, the Customer expressly acknowledges that they have been informed of the conditions for cancelling.

CLAUSE 10 — CUSTOMER SUPPORT

The Customer can contact the Operator's customer support team in the following ways:

by phone on [LYMPHAE UK PHONE NUMBER], Monday to Friday 10am–4pm;
by email at support@lymphae.com, giving your name, phone number, what your enquiry is about, and the order number concerned.

CLAUSE 11 — INTELLECTUAL PROPERTY AND LICENCE TO USE THE WEBSITE

The Operator is the sole rights holder of all the elements of the website, including without limitation all text, files, moving or still images, photographs, videos, logos, drawings, designs, software, trade marks, brand elements, the database, the structure of the website and any other intellectual property element, data or information (the “Elements”), which are protected by national and international intellectual property law.

Accordingly, the Elements of the website — in whole or in part — may not be modified, reproduced, copied, sold, resold, transmitted, published, communicated, distributed, broadcast, displayed, stored, used, rented out or otherwise exploited, whether free of charge or for payment, by a Customer or a third party, by any means or medium — known or not yet known — without the Operator's prior, express and written permission given case by case, and the Customer is solely responsible for any unauthorised use and/or exploitation.

We would also make clear that the Operator does not own the content uploaded by Customers, for which Customers are entirely responsible and in respect of which they must indemnify the Operator against any related claim. Customers grant the Operator a non-exclusive, transferable, sub-licensable, royalty-free and worldwide licence to use the intellectual property content they publish on the website, for the full term of protection of that content.

The Operator reserves the right to take any legal action against anyone who does not comply with the prohibitions in this clause.

CLAUSE 12 — LIABILITY AND STATUTORY GUARANTEE

12.1 Liability

The Operator is not liable for the Customer's failure to perform the contract, for any event the competent courts treat as force majeure, or for any unforeseeable and insurmountable act of a third party.

The Operator is not responsible for information uploaded, stored and/or published by Customers on the website. The Operator is not liable for any information a Customer publishes on the website, nor for direct or indirect loss caused to third parties by such use; that is the sole responsibility of the Customer who published it.

The Customer acknowledges that the nature and limitations of the internet do not allow the security, availability and integrity of data transmission to be guaranteed. The Operator therefore does not guarantee that the website and its services will run without interruption or error. Operation may be temporarily suspended, in particular for maintenance, updates or technical improvements, or to improve content and/or appearance.

The Operator is not liable for Customers' use of the website and its services in breach of these Terms, nor for direct or indirect loss caused by such use to the Customer or to third parties. In particular, the Operator is not liable for a Customer's false statements or for their conduct towards third parties. If an attempt is made to hold the Operator liable because of such conduct by a Customer, that Customer undertakes to indemnify the Operator against any judgment made against it and to cover all the Operator's costs of defending itself, including legal fees.

The Customer is solely responsible for all content they upload to the website, expressly states that they hold all the necessary rights to it, and warrants to the Operator that they will not publish content infringing third-party rights — in particular intellectual property rights — or content that is offensive to individuals (in particular defamatory, libellous or abusive content), and will not infringe the right to privacy, public order or public decency (in particular by publishing content glorifying crimes against humanity, inciting racial hatred or containing child pornography). In the event of a breach of applicable law, of public decency or of these terms, the Operator is entitled to exclude the Customers responsible and to delete the information and links relating to the unlawful content. In respect of content uploaded by third parties, the Operator is a hosting provider. We would therefore point out that the Operator has no general obligation to monitor the content transmitted or stored through the website. If an attempt is made to hold the Operator liable because of content uploaded by a Customer, that Customer undertakes to indemnify the Operator against any judgment made against it and to cover all the Operator's costs of defending itself, including legal fees.

In addition to any additional contractual guarantee (a commercial guarantee), the Products are covered by your statutory rights under applicable consumer law.

12.2 Your statutory rights

When you rely on your statutory rights (where they apply to the product or products):

you have up to six (6) years from delivery to make a claim (five (5) years in Scotland);
you can choose between having the product repaired or replaced, unless that would be disproportionately costly under the applicable law;
if a fault shows up within six (6) months of delivery, it is presumed to have been there when the product was delivered, so you don't have to prove it.

12.3 How to return an item

Return procedure: the products must be returned complete (with accessories, instructions and so on).
Cost of return: except in the case of a faulty product or a proven lack of conformity, the cost of return is paid by the Customer. If the Operator accepts that the product is faulty or not as described, we will refund the Customer all return costs.
How returns are processed: once the returned products have been received, the Operator undertakes to examine them without delay and to inform the Customer whether the return is accepted. If it is accepted, the Operator will within about 30 days either replace the product or refund the amount paid, as the Customer prefers. This period may be extended if further examination is needed.
Exceptions: except in the case of a faulty product or a proven lack of conformity, products returned by the Customer incomplete or damaged will not be accepted. The Operator reserves the right to refuse the return if the above conditions are not met.

CLAUSE 13 — PERSONAL DATA

For more information about how the Operator uses personal data, please read the privacy policy carefully. You can view it on the website at any time.

CLAUSE 14 — HYPERLINKS

The hyperlinks available on the website may lead to third-party sites that the Operator does not edit. They are provided purely for the Customer's convenience, to make it easier to use the resources available on the internet. If the Customer uses these links, they leave the website and accept that they use the third-party sites at their own risk and, where applicable, subject to the terms that apply there.

The Customer acknowledges that the Operator in no way controls or contributes to the terms of use and/or content applying on such third-party sites.

The Operator therefore accepts no liability whatsoever for those hyperlinks.

The Customer further acknowledges that the Operator does not approve, guarantee or take on all or part of the terms of use and/or content of those third-party sites.

The website may contain promotional hyperlinks and/or advertising banners leading to third-party sites that are not edited by the Operator.

The Operator asks the Customer to let us know if they find a hyperlink on the website leading to a third-party site with content contrary to the law and/or public decency.

The Customer may not use or place a hyperlink to the website without the Operator's prior written consent, given case by case.

CLAUSE 15 — REFERENCES

Unless they expressly object, the Customer allows the Operator to use their name in its communications (for example in reviews shown on the website).

CLAUSE 16 — GENERAL

THE ENTIRE AGREEMENT BETWEEN THE PARTIES

These Terms form the contract governing the relationship between the Customer and the Operator. They contain all of the parties' rights and obligations on the matters they cover. If one or more provisions of these Terms are declared void by law, regulation or a final decision of a competent court, the remaining provisions remain in full force. Furthermore, if one party does not rely on a breach by the other party of a provision of these Terms, that shall not be taken as a waiver of its right to rely on such a breach in future.

HOW WE VERIFY REVIEWS

1. What the check is for: the Operator is committed to maintaining the integrity and authenticity of the reviews published on its website. This procedure is designed to check that the reviews submitted by Customers are genuine and relevant, so that future buyers get reliable and transparent information.

2. Publication criteria: all reviews submitted by Customers are checked before publication. The criteria include how relevant the comment is to the product, the absence of inappropriate, discriminatory or offensive language, and compliance with the applicable legal and ethical guidelines.

3. How we check:

– Purchase verification: only Customers with a confirmed purchase can submit a review. The Operator checks that every review is linked to a purchase actually made on the website.

– Moderation by our team: reviews are moderated by the Operator to make sure comments meet the criteria set. Where necessary, the Operator may contact the author of a review to ask for further clarification or evidence.

4. Right of reply: the Operator reserves the right to reply to any published review in order to clarify a situation or correct inaccurate information. This right of reply is exercised respectfully and constructively.

5. Rejecting and removing reviews: we may reject reviews that do not meet the publication criteria, or remove them after publication if new information shows the review no longer meets our verification standards.

6. Transparency: the Operator is committed to transparency, showing all reviews, whether positive or negative, provided they meet the publication criteria.

This procedure protects both the interests of Customers and the integrity of the Operator, making sure that only reliable and genuine reviews shape the picture of the products on offer.

CHANGES TO THESE TERMS

The Operator reserves the right to change the content of the website or the services available on it at any time and without notice, and/or to suspend or discontinue all or part of the website temporarily or permanently.

The Operator also reserves the right to change the website's internet address, and these Terms, at any time and without notice. The Customer must therefore check these Terms before each use of the website.

The Customer acknowledges that the Operator cannot be held liable to the Customer or to any third party for such changes, suspensions or discontinuations.

The Operator suggests that the Customer saves and/or prints these Terms so that they are kept safely and durably, and can be referred to at any time while the contract is being performed.

COMPLAINTS — RESOLVING DISPUTES

If there's a dispute, please contact the company's customer support team first, here: support@lymphae.com

If a complaint made to customer support is unsuccessful, or if customer support does not reply within ten (10) days, the Customer may refer the dispute with the Operator about the order or these Terms to the competent consumer dispute resolution body.

The alternative dispute resolution body that covers the Operator is the Budapesti Békéltető Testület (Budapest Conciliation Board; bekeltet.bkik.hu; 1016 Budapest, Krisztina krt. 99. I. em. 111.; bekelteto.testulet@bkik.hu; +36 1 488 2131), which handles cross-border disputes about online purchases from Hungarian businesses. If you live in the UK, the UK International Consumer Centre (UKICC) can also give you free advice on a dispute with a trader based abroad, and you can refer the dispute to an alternative dispute resolution (ADR) provider approved in the UK. If the dispute goes to court, you can bring proceedings in the courts of the part of the UK where you live.

The European Commission publishes a list of dispute resolution bodies in each EU country: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

The ADR provider works impartially and independently to help the parties reach an amicable solution. The parties are free to accept or refuse the procedure and, if they use it, the solution the provider proposes.

GOVERNING LAW

These Terms are governed by and interpreted in accordance with Hungarian law and applicable consumer protection law. This choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you are habitually resident.

THE CUSTOMER'S ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE

The Customer confirms that they have read these terms and conditions of sale carefully.

By registering on the website, the Customer confirms that they have read and accept the terms and conditions of sale, and thereby undertake contractually to comply with them.

The Customer is bound by the terms and conditions of sale in force on the day of the order; a copy dated that day is available on request. Any change made by the Operator therefore does not apply to orders already placed, unless the Customer who placed the order expressly agrees.