If you change your mind, you have 14 days to cancel under the Consumer Contracts Regulations 2013. We refund to the same card you paid with, within 14 days of the product reaching us. It costs you nothing. For hygiene reasons we can only take back bottles that are unopened, with the seal intact.
Cancellations and refunds
1. Your right to cancel
Under the applicable law, you can exercise your right to cancel within 14 days of receiving your order.
After that deadline we're unable to offer a refund or an exchange.
2. Conditions for returning an item
For a return to be accepted, the product must be:
- sealed must be
- unused must be
- in its original packaging must be
For hygiene and food safety reasons, opened or used food supplements cannot be returned or refunded.
3. Telling us you want to return something
Before sending anything back, contact our customer support team at:
giving us the following:
- your order number
- your request the reason for it
- a photo, sealed and in its original packaging, of the product or products
Our team will tell you what happens next and where to send it.
Parcels returned without prior approval from customer support cannot be processed.
4. The cost of returning an item
The cost of return is paid by the customer.
We recommend choosing a tracked service, because without proof of delivery we can't guarantee the parcel reached us.
5. Damaged item or wrong order
If your item is damaged, faulty or not what you ordered, email us within 24 hours of receiving your parcel (after that we can't accept a refund or replacement request):
attaching the following:
- a photo of the product
- a picture of the damage you've found
- a photo of the label
- a photo of the packaging, if it's damaged
Without those documents we're unable to raise a claim with the courier.
6. Refunds
Once the item is back with us and has been checked, we'll email you to say whether we have accepted your claim.
If the request is accepted, the refund is made to the original payment method, within 48–72 working hours.
Depending on how long the banks take, the credit can take several days to show on your account.
7. Special cases
In some cases (a parcel already dispatched, a return that isn't possible for logistical reasons, and so on) our customer support team may suggest an alternative way to sort the situation out quickly.